Terms of service

Last updated: January 6, 2026

These Terms and Conditions (“Terms”) govern your use of the dormi website and the purchase of dormi products. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

1. About Us

dormi (“we”, “us”, “our”) is a consumer wellness brand operating from the United Kingdom. We sell and ship products to customers in the UK and selected European Union countries.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You have permission from a parent or legal guardian

You also confirm that all information you provide is accurate and complete.

3. Products and Information Disclaimer

Our products are intended for general wellness purposes only.

  • dormi products are not medical devices.
  • They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
  • Information provided on our website is for general informational purposes and is not medical advice.

Always consult a qualified healthcare professional before using our products if you have a medical condition, are pregnant, or are taking medication.

4. Orders and Contract Formation

All orders placed through our website are subject to acceptance and availability.

  • An order is considered accepted only when you receive an order confirmation email.
  • We reserve the right to refuse or cancel orders at our discretion, including but not limited to pricing errors, suspected fraud, or stock limitations.

5. Pricing and Payment

  • All prices are shown in the applicable currency and include VAT where required by law.
  • Delivery charges and applicable taxes are displayed at checkout.
  • We reserve the right to change prices at any time without notice, but changes will not affect confirmed orders.

Payment must be made in full at the time of purchase through authorised payment methods.

6. Delivery

We aim to dispatch orders promptly, but delivery times are estimates only and not guaranteed.

We are not responsible for delays caused by:

  • Customs processes
  • Postal or courier services
  • Force majeure events

Risk of loss passes to you upon delivery to the address provided.

7. Returns and Refunds

Returns and refunds are governed by our Returns Policy, which forms part of these Terms.

Nothing in these Terms affects your statutory rights under UK or EU consumer protection laws.

8. Subscriptions 

If you purchase a subscription:

  • You authorise recurring charges at the stated interval.
  • You may cancel at any time before the next billing cycle.
  • No refunds are issued for partially used billing periods unless required by law.

9. Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, and trademarks, is owned by or licensed to dormi.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Submit false or misleading information
  • Use our content or products for resale without permission

We reserve the right to suspend or terminate access for violations.

11. Limitation of Liability

To the maximum extent permitted by law:

  • dormi shall not be liable for indirect, incidental, special, or consequential damages.
  • Our total liability arising out of or in connection with any purchase shall not exceed the amount paid for the product in question.

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence.

12. Warranties Disclaimer

Our website and products are provided “as is” and “as available”.

We make no guarantees that:

  • The website will be uninterrupted or error-free
  • Products will meet individual expectations beyond statutory requirements

All implied warranties are excluded to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify and hold dormi harmless from any claims, losses, damages, or expenses arising from:

  • Your misuse of the website or products
  • Your breach of these Terms
  • Your violation of any applicable law

14. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, supply chain disruptions, or governmental actions.

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

16. Changes to These Terms

We may update these Terms from time to time. Changes will take effect upon publication on our website.

Continued use of the website constitutes acceptance of the updated Terms.

17. Contact Information

For questions about these Terms, please contact:

Email: info@hellodormi.com